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OER Support Form Examples: Streamlining Your Open Educational Resource Assistance
Are you struggling to effectively support users of your Open Educational Resources (OER)? A well-designed support form can be the key to efficient troubleshooting, insightful feedback, and improved resource adoption. This post provides several examples of OER support forms, covering diverse needs and functionalities, to help you create the perfect system for your institution or organization. We'll explore different approaches, highlighting best practices and demonstrating how to craft forms that are both user-friendly and data-rich. Let's dive into crafting effective OER support.
Understanding the Importance of OER Support Forms
Before we delve into specific examples, it's crucial to understand why robust OER support is paramount. Effective OER implementation relies heavily on user satisfaction and accessibility. A clearly structured support form helps you:
1. Gather Comprehensive Information:
A well-designed form ensures you receive all the necessary information to quickly diagnose and resolve user issues. This includes details about the specific OER, the nature of the problem, the user's technical setup, and contact information.
2. Improve OER Quality:
User feedback gathered through support forms provides invaluable insight into areas where OER could be improved. Identifying recurring issues or suggestions for enhancement allows you to continuously refine your resources.
3. Track Usage and Identify Trends:
Analyzing support form data can reveal usage patterns, identify frequently encountered problems, and pinpoint areas requiring additional support or documentation. This allows for proactive problem-solving and resource allocation.
4. Enhance User Experience:
Providing a simple, clear, and efficient support system contributes to a positive user experience, encouraging wider adoption and fostering a supportive learning environment.
OER Support Form Examples: Diverse Approaches
Now, let's explore several OER support form examples, each tailored to different needs:
Example 1: Basic Technical Support Form
This form is ideal for simple technical issues. It focuses on collecting essential information for quick resolution.
Fields: Name, Email, OER Title, Specific Problem (text box), Screenshots (optional upload), Operating System, Browser.
Example 2: Comprehensive Feedback Form
This form allows users to provide detailed feedback on the OER's content, usability, and overall effectiveness.
Fields: Name (optional), Email (optional), OER Title, Overall Rating (star rating), Strengths of the OER (text box), Areas for Improvement (text box), Suggestions for Enhancement (text box), Specific examples of issues encountered.
Example 3: Accessibility Support Form
This form focuses on gathering information related to accessibility issues.
Fields: Name (optional), Email (optional), OER Title, Specific Accessibility Issue (dropdown menu: Visual, Auditory, Motor, Cognitive), Detailed Description of Issue, Suggested Solutions (text box), Assistive Technology Used.
Example 4: Content-Specific Feedback Form
This form allows feedback on individual chapters or modules within a larger OER.
Fields: Name (optional), Email (optional), OER Title, Specific Section/Chapter, Overall Rating (star rating), Comments/Feedback (text box), Suggestions for Improvement (text box).
Best Practices for Designing Effective OER Support Forms
Keep it concise: Avoid overwhelming users with lengthy forms.
Use clear and simple language: Avoid jargon and technical terms.
Provide clear instructions: Explain the purpose of each field.
Use appropriate field types: Choose the right field type for each piece of information (e.g., dropdown menus, radio buttons, text boxes).
Make it mobile-friendly: Ensure the form is accessible on all devices.
Consider using a form builder: Tools like Google Forms or Typeform can simplify the creation process.
Regularly review and update: Analyze the data collected to identify areas for improvement.
Conclusion
Implementing effective OER support is crucial for maximizing the impact and usability of your resources. By utilizing the examples and best practices outlined above, you can create support forms that gather valuable data, enhance user experiences, and ultimately contribute to a more effective and successful OER program. Remember to regularly analyze the feedback received to continuously refine your resources and support mechanisms.
FAQs
1. What is the best platform to host my OER support form? Popular choices include Google Forms, Typeform, JotForm, and SurveyMonkey. The best platform depends on your specific needs and technical expertise.
2. How often should I review and update my OER support form? Ideally, review and update your form at least quarterly, or more frequently if significant changes are made to your OERs or you receive a large volume of feedback indicating issues.
3. Should I make my OER support form anonymous? While anonymity can encourage more honest feedback, it limits your ability to follow up with users and resolve issues. Consider offering both anonymous and non-anonymous options.
4. How can I analyze the data collected from my OER support forms? Most form builders provide basic data analysis tools. For more in-depth analysis, you can export the data to a spreadsheet program like Excel or Google Sheets.
5. What metrics should I track to assess the effectiveness of my OER support system? Key metrics include the number of support requests received, the average time to resolve issues, user satisfaction ratings, and the frequency of recurring issues.
| oer support form examples: Quartermaster Professional Bulletin , 2003 |
| oer support form examples: Army Officer's Guide Keith E. Bonn, 2005-04-07 To celebrate the 75th in-print anniversary of the Army Officer's Guide, Stackpole Books is offering a deluxe bound, hard cover limited printing of its famous Army Officer's Guide, now in its 50th Edition. Included are a history of this venerable book and excerpts from the 1930 first edition of the Guide and the influence it has had on the United States Army officer corps in World War II, the Korean War, the Vietnam War, and today's conflicts. |
| oer support form examples: Muddy Boots Leadership John E. Chapman, 2006 Leadership, especially military leadership, has many purposes to build effective organizations, to successfully complete often dangerous tasks in a risk environment, and to mold teams that operate like successful athletic teams. Today's military leaders at the unit level can learn much from their predecessors in what works and what doesn't. Author John Chapman is a superb observer and chronicler of leadership events over many years, and now shares his observations and the lessons that are learned from this most practical military art. Emphasis is placed on practical applications of leadership, coupled with real-life vignettes add the real spark to the leadership lessons learned and relearned by each generation of America's warriors. |
| oer support form examples: The Engineer , 2014 |
| oer support form examples: Company Command John G. Meyer, 1996 A Dutch-Uncle approach to advising those who assume first command. Written by an Army officer primarily for Army company commanders, the book contains information, suggestions, & insights applicable to other services. A ready reference for the company commander. Identifies tasks to complete & how to set new directions for the company; inspires confidence to command with authority. Includes chapters on military justice & administrative law matters. Comprehensive do's & don'ts of a winning command philosophy. |
| oer support form examples: AR 623-3 03/31/2014 EVALUATION REPORTING SYSTEM , Survival Ebooks Us Department Of Defense, www.survivalebooks.com, Department of Defense, Delene Kvasnicka, United States Government US Army, United States Army, Department of the Army, U. S. Army, Army, DOD, The United States Army, AR 623-3 03/31/2014 EVALUATION REPORTING SYSTEM , Survival Ebooks |
| oer support form examples: Knowledge Sharing Through Technology Jeanne Lam, Kam Cheong Li, Simon K.S. Cheung, Fu Lee Wang, 2013-12-12 This book constitutes the thoroughly revised selected papers of the 8th International Conference on Information and Communication Technology in Teaching and Learning, ICT 2013, held in Hong Kong, China, in July 2013. The 21 revised papers presented were carefully reviewed and selected from various submissions. The papers are organized in topical sections such as management and application of open education resources, application of ICT in support of knowledge sharing, application of mobile devices and social media to knowledge sharing, knowledge sharing for teaching and learning. |
| oer support form examples: Armor , 1989 The magazine of mobile warfare. |
| oer support form examples: Infantry , 1979 |
| oer support form examples: Army Officer's Guide , 2023-10-17 The Army Officer’s Guide is the crown jewel of Stackpole’s military reference line. First published in 1930, this guide has been continuously revised since then and has become the gold-standard reference for the U.S. Army’s officer corps, especially the new second lieutenants commissioned into the army out of West Point and ROTC programs. This edition has been thoroughly revised and updated with the latest information on leadership, training, military justice, promotions, benefits, counseling soldiers, physical fitness, regulations, and much more—everything the officer needs to know in order to do his job well, to advance his career, to navigate the military, and to guide his soldiers on and off the battlefield. Topics include How to train, lead, and counsel troops effectively Tips on how to move along your career as an NCO by continuing education, training, and professional development Information about all the regulations NCOs need to be aware of in carrying out their jobs And much, much more . . . Stackpole has been guiding military officers and soldiers for more than 80 years. Our guides still offer the best advice in the business—better than any other book, better than the internet. |
| oer support form examples: The Army Lawyer , 1985 |
| oer support form examples: Course 32, Staff Communications Gerald S. Haun, Larry A. Turner, 1984 |
| oer support form examples: Army Logistician , 1990 The official magazine of United States Army logistics. |
| oer support form examples: Covid-19 and beyond: From (forced) remote teaching and learning to ‘the new normal’ in higher education Rhoda Scherman, Gabriela Misca, David Ian Walker, Geneviève Pagé, 2023-03-29 |
| oer support form examples: Military Review , 1999 |
| oer support form examples: OE Communique , 1981 |
| oer support form examples: Technology and Innovation in Learning, Teaching and Education Arsénio Reis, João Barroso, J. Bernardino Lopes, Tassos Mikropoulos, Chih-Wen Fan, 2021-04-10 This book constitutes the thoroughly refereed post-conference proceedings of the Second International Conference on Technology and Innovation in Learning, Teaching and Education, TECH-EDU 2020, held in Vila Real, Portugal, in December 2020. Due to the COVID-19 pandemic the conference was held in a fully virtual format. The 27 revised full papers along with 15 short papers presented were carefully reviewed and selected from 79 submissions.The papers are organized in topical sections on digital resources as epistemic tools to improve STEM learning; digital technologies to foster critical thinking and monitor self and co-regulation of e-learning; Covid-19 pandemic, changes in educational ecosystem and remote teaching; transforming teaching and learning through technology; educational proposals using technology to foster learning competences. |
| oer support form examples: Current State of Open Educational Resources in the “Belt and Road” Countries Ronghuai Huang, Dejian Liu, Ahmed Tlili, Yuan Gao, Rob Koper, 2020-03-24 This book presents the current state of Open Educational Resources (OER) within the countries covered by the China's Belt and Road Initiative. The authors describe eight aspects of OER development in their countries: infrastructure, policy, resources, open license, curriculum and teaching methodology, outcome, stakeholders and impact. This book also conducts a comparative study between those countries to identify the OER gaps in the Belt and Road countries. It then offers valuable insights and recommendations for several stakeholders, including policy makers and educators, wishing to integrate open educational resources into educational processes, as well as for those involved in inter-regional open educational resources cooperation. |
| oer support form examples: Health Care in the Information Society David Ingram, 2023-11-17 In this fascinating book David Ingram traces the history of information technology and health informatics from its pioneers in the middle of the twentieth century to its latest developments. The book is distinctive in its broad scope and coverage and as the eyewitness account of an author who became the first UK professor appointed with the mission to bridge information technology with everyday medicine, health, and care. In this role, he has been a co-founder and leader of two rapidly growing initiatives, openEHR and OpenEyes, which stem from international collaborations of universities, health services and industries. These open source and open platform technologies have struck a widely resonant chord worldwide through their focus on community interest endeavours and open access to their methods and outputs. Set against the history of extremely costly, burdensome, and serially unsuccessful top-down attempts of governments to tackle the domain, the book argues for a greater focus on shared endeavours of this kind, contributing towards a standardized care information utility that incorporates methods and resources evolved, shared, and sustained in the public domain. As information technologies are now at the very core of health care, shaping the relationship between medical services and communities, professions, organisations and industries this book is important reading for politicians, health care academics, administrators and providers, and to anybody interested in the future of health services in the digital age. |
| oer support form examples: Personnel Evaluation Reports United States. Department of the Army, 1979 |
| oer support form examples: Army Organizational Effectiveness Journal , 1981 |
| oer support form examples: United States Army Combat Forces Journal , 1988 |
| oer support form examples: Open Learning as a Means of Advancing Social Justice Tabisa Mayisela, Shanali Govender, 2024-01-23 This volume investigates the uptake of ‘open learning’ in South African Technical Vocational Education and Training (TVET) colleges and higher education institutions. Comprised of 16 studies focused on activities at a range of colleges and universities across the country, these chapters aim to promote a better understanding of open learning practices across the Post- School Education and Training (PSET) sector, including issues such as: recognition of prior learning, access for students with disabilities, work integrated learning, professional development, novel student funding mechanisms, leadership for open educational practices, institutional culture, student support, blended and online learning, flexible learning, online assessment, open educational resource development models and funding, and micro- credentials. This collection of peer-reviewed chapters contributes to understanding the ways in which South African PSET institutions and educators are interpreting ‘open learning’ as a means of advancing social justice. It includes a historical and contemporary understanding of the economic, cultural and political obstacles facing PSET, drawing on Nancy Fraser’s theory of social justice as ‘participatory parity’ to better understand the ways in which ‘open learning’ may address systemic social injustices in order to allow South African students and educators to thrive. This volume emerges from research conducted by the Cases on Open Learning (COOL) project, an initiative by the Department of Higher Education and Training in partnership with the Centre for Innovation in Learning and Teaching (CILT) at the University of Cape Town (UCT) in South Africa. |
| oer support form examples: Rethinking Pedagogy for a Digital Age , 2013-04-17 Through a critical discussion of the issues surrounding the design, sharing and reuse of learning activities, the second edition of Rethinking Pedagogy for a Digital Age examines a wide range of perspectives on effectively designing and delivering learning activities to ensure that future development is pedagogically sound, learner-focused, and accessible. This powerful book: • examines the reality of design in practice • shares tools and resources to guide practice • analyses design within complex systems • discusses the influence of open resources on design • includes design principles for mobile learning • explores practitioner development in course teams • presents scenarios for design for learning in an uncertain future Illustrated by case studies from across disciplines and supported by a helpful appendix of tools and resources for researchers, practitioners and teachers, the second edition of Rethinking Pedagogy for a Digital Age is an essential guide to designing for 21st Century learning. |
| oer support form examples: Collaborative Learning 2.0: Open Educational Resources Okada, Alexandra, 2012-03-31 This book offers a collection of the latest research, trends, future developments, and case studies pertaining to collaborative learning--Provided by publisher. |
| oer support form examples: ePortfolio Performance Support Systems Katherine V. Wills, Rich Rice, 2013-07-16 ePortfolio Performance Support Systems: Constructing, Presenting, and Assessing Portfolios addresses theories and practices advanced by some of the most innovative and active proponents of ePortfolios. |
| oer support form examples: Newsletter , 1975 |
| oer support form examples: Department of State News Letter United States. Department of State, 1975 |
| oer support form examples: Newsletter United States. Department of State, 1979 |
| oer support form examples: News Letter United States. Dept. of State, 1975 |
| oer support form examples: Online and Social Networking Communities Karen Kear, 2011-03-17 Online and Social Networking Communities is a professional guide written for educational practitioners and trainers who wish to use online communication tools effectively in their teaching. Focusing on the student experience of learning in online communities, it addresses ‘web 2.0’ and other ‘social software’ tools and considers the role these technologies play in supporting student learning and building learning communities. The guide offers: real-world case studies and quality research must-have lists of useful resources guidance on building and supporting online learning communities discussion of how collaborative learning can be assessed coverage of wikis, forums, blogging, instant messaging, Second Life, Twitter, desktop videoconferencing and social networking sites such as Facebook. Online and Social Networking Communities helps educators and trainers develop a critical approach by exploring online learning from both the student’s and educator’s perspective. This practical guide provides the tools to help develop confident and thoughtful online educators, able to create successful and enjoyable learning experiences for their students. |
| oer support form examples: Personnel Specialist (AFSC 73250): Quality force Richard C. Payne, 1984 |
| oer support form examples: Open educational resources: policy, costs, transformation Miao, Fengchun, Mishra, Sanjaya, McGreal, Rory, 2016-04-18 |
| oer support form examples: Developmental Leadership , 2005 |
| oer support form examples: OE Communiqué , 1981 |
| oer support form examples: Army Logistician , 1990 The official magazine of United States Army logistics. |
| oer support form examples: Rethinking Pedagogy for a Digital Age Helen Beetham, Rhona Sharpe, 2019-06-21 Rethinking Pedagogy for a Digital Age examines contemporary issues in the design and delivery of effective learning through a critical discussion of the theoretical and professional perspectives informing current digital education practice. This third edition has been thoroughly revised to address socio-cultural approaches, learning analytics, curriculum change, and key theoretical developments from education sciences. Illustrated by case studies across disciplines and continents for a diversity of researchers, practitioners, and lecturers, the book is an essential guide to learning technologies that is pedagogically sound, learner-focused, and accessible. |
| oer support form examples: Behavior & Society , 1986 |
| oer support form examples: Computer Supported Education H. Chad Lane, Susan Zvacek, James Uhomoibhi, 2021-10-08 This book constitutes selected, revised and extended papers from the 12th International Conference on Computer Supported Education, CSEDU 2020, held as a virtual event in May 2020. The 25 revised full papers were carefully reviewed and selected from 190 submissions. The presented papers contribute to the understanding of relevant trends of current research on Computer Supported Education, including learning analytics, intelligent tutoring systems, virtual and augmented reality, MOOCs, and automated assessment systems. |
| oer support form examples: Mastering Digital Librarianship Alison Mackenzie, Lindsey Martin, 2013-11-15 This book examines the changing roles of the librarian and how working within a rich digital environment has impacted on the ability of professionals to develop the appropriate 'know how', skills, knowledge and behaviours required in order to operate effectively. Expert specialists and opinion-makers from around the world discuss the challenges and successes of adapting existing practices, introducing new services and working with new partners in an environment that no longer recognizes traditional boundaries and demarcation of roles. The book is structured thematically, with a focus on three key strands where the impact of digital technologies is significant: - Rethinking marketing and communication: this strand looks at strategic approaches and practices which harness social media and illustrate the importance of communication and marketing activities in these new online spaces. - Rethinking support for academic practice: this part examines the professional expertise required of librarians who engage with and support new academic and learner practices in digitally rich teaching, learning and research environments. - Rethinking resource delivery: this section investigates the use of strategies to maximize access to online resources and services: harnessing system data to enhance collection management and user choice, designing and managing mobile 'friendly' learning spaces and providing virtual resources and services to an overseas campus. Readership: This timely and inspiring edited collection should make vital reading for librarians, library schools, departments of information science and other professional groups such as education developers, learning technologists and IT specialists. |
How to fill out an OER Support Form? - RallyPoint
Jan 29, 2015 · I just finished my very first OER Support Form under the new system (EES). The great majority of the instructions, guidance, and examples are geared toward the rater's part of the process, so I can feel your pain. I just finished mine tonight - subject to review - and it was very painful! Although I had two examples, they were very poor and short.
Writing an OER support form : r/army - Reddit
Mar 25, 2016 · The Army rolled out a new support form. It's a pain in the ass, and nobody reads them, but you have to do them. In the interest of helping all you young officers out there, (who will eventually spend the best years of your life in uniform, only to get passed over just before you have enough time to retire (seen it)) here's my last one.
Can someone provide a Battalion S2 OER example? What
Nov 12, 2020 · What should go on my support form?: I am a new Battalion S2 Officer and wanted to see if anyone had a sample OER that I can review to determine what I have to do with my support form. I have never been in a S2 position until now, so its been a bit uphill to find out, what I need to add to my support form. Thank you in advance
New Army OER Rater bullet point comments; what are your
Sep 7, 2014 · The new Army OER form requires bullet comments for the following sections: - Character - Presence - Intellect - Leads - Develops - Achieves Some of these are more obvious than others, but some are not so much. For example, assuming there is nothing unusually good or bad to say about an officer, what have you put down for Character and Presence? Let's hear …
What bullet point examples have you seen for "Achieves" in
Jan 22, 2016 · Here are examples for 'Achieves' from the Army NCOER performance measures supplement: achieved 100% accountability of equipment during change of command inventories and had all identified shortages on order
OER Company XO Duties and Responsibilities - Need Help! : …
Sep 22, 2020 · Spearheads the company's Command Supply Discipline Program (CSDP) for a property book valued at $29 Million, Command Maintenance Discipline Program (CMDP) and the Non-Combatant Evacuee (NCE) program. Responsible for the planning, coordinating, and resourcing of logistical support for current and future operations. (These are just a couple …
creating an OER SF example bank : r/army - Reddit
Nov 26, 2014 · 6-22 Numbers, man. The truth is, by the time an Officer gets to Rate/Senior Rate other Officers, s/he's seen at least one hundred more NCOERs than s/he's seen OERs. Despite the fact that an OER is way different from an NCOER (I haven't even looked at the new one; I'm sure it's waaaay different these days), the Rater portion is going to be full of Perfo
I told an AI to write me a top block OER : r/army - Reddit
Dec 17, 2022 · -ChatGPT example- Performance Period: 01 January 2021 - 31 December 2021 To: Battalion Commander I am writing to endorse the performance of SSG John Doe, who has served as the Platoon Sergeant for 1st Platoon, Company A, 1st Battalion, 75th Ranger Regiment for the past year.
OER tips/help : r/army - Reddit
Aug 18, 2015 · Get your support form in early. At a minimum 30 days before your thru date. Your support form should read exactly like an OER. Your rater should be able to copy and paste your bullets out of the support form itself, or an additional word document you attach and put them directly into your OER.
Need help with OER for CW3 : r/Armyaviation - Reddit
Sep 15, 2021 · The SM should have provided information on his/her OER support form that allows the senior rater to recommend broadening assignments based on future potential. If by becoming one of the tracks listed above this qualifies them to perform that future assignment then great.
How to fill out an OER Support Form? - RallyPoint
Jan 29, 2015 · I just finished my very first OER Support Form under the new system (EES). The great majority of the instructions, guidance, and examples are geared toward the rater's part of the process, so I can feel your pain. I just finished mine tonight - subject to review - and it was very painful! Although I had two examples, they were very poor and short.
Writing an OER support form : r/army - Reddit
Mar 25, 2016 · The Army rolled out a new support form. It's a pain in the ass, and nobody reads them, but you have to do them. In the interest of helping all you young officers out there, (who will eventually spend the best years of your life in uniform, only to get passed over just before you have enough time to retire (seen it)) here's my last one.
Can someone provide a Battalion S2 OER example? What
Nov 12, 2020 · What should go on my support form?: I am a new Battalion S2 Officer and wanted to see if anyone had a sample OER that I can review to determine what I have to do with my support form. I have never been in a S2 position until now, so its been a bit uphill to find out, what I need to add to my support form. Thank you in advance
New Army OER Rater bullet point comments; what are your
Sep 7, 2014 · The new Army OER form requires bullet comments for the following sections: - Character - Presence - Intellect - Leads - Develops - Achieves Some of these are more obvious than others, but some are not so much. For example, assuming there is nothing unusually good or bad to say about an officer, what have you put down for Character and Presence? Let's hear …
What bullet point examples have you seen for "Achieves" in
Jan 22, 2016 · Here are examples for 'Achieves' from the Army NCOER performance measures supplement: achieved 100% accountability of equipment during change of command inventories and had all identified shortages on order
OER Company XO Duties and Responsibilities - Need Help! : r/army …
Sep 22, 2020 · Spearheads the company's Command Supply Discipline Program (CSDP) for a property book valued at $29 Million, Command Maintenance Discipline Program (CMDP) and the Non-Combatant Evacuee (NCE) program. Responsible for the planning, coordinating, and resourcing of logistical support for current and future operations. (These are just a couple …
creating an OER SF example bank : r/army - Reddit
Nov 26, 2014 · 6-22 Numbers, man. The truth is, by the time an Officer gets to Rate/Senior Rate other Officers, s/he's seen at least one hundred more NCOERs than s/he's seen OERs. Despite the fact that an OER is way different from an NCOER (I haven't even looked at the new one; I'm sure it's waaaay different these days), the Rater portion is going to be full of Perfo
I told an AI to write me a top block OER : r/army - Reddit
Dec 17, 2022 · -ChatGPT example- Performance Period: 01 January 2021 - 31 December 2021 To: Battalion Commander I am writing to endorse the performance of SSG John Doe, who has served as the Platoon Sergeant for 1st Platoon, Company A, 1st Battalion, 75th Ranger Regiment for …
OER tips/help : r/army - Reddit
Aug 18, 2015 · Get your support form in early. At a minimum 30 days before your thru date. Your support form should read exactly like an OER. Your rater should be able to copy and paste your bullets out of the support form itself, or an additional word document you attach and put them directly into your OER.
Need help with OER for CW3 : r/Armyaviation - Reddit
Sep 15, 2021 · The SM should have provided information on his/her OER support form that allows the senior rater to recommend broadening assignments based on future potential. If by becoming one of the tracks listed above this qualifies them to perform that future assignment then great.
