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Managing Hospitality Human Resources: A Guide to Success
The hospitality industry thrives on exceptional service, and exceptional service hinges on exceptional people. Managing hospitality human resources isn't just about filling roles; it's about cultivating a team that consistently delivers unforgettable guest experiences. This comprehensive guide will delve into the critical aspects of managing your hospitality workforce, offering practical strategies to attract, retain, and motivate your most valuable asset – your employees. We'll cover everything from recruitment and training to employee engagement and conflict resolution, providing you with the tools to build a high-performing, harmonious team.
H2: Attracting Top Talent in a Competitive Market
The hospitality industry faces fierce competition for talent. To attract the best, you need a robust recruitment strategy.
H3: Crafting Compelling Job Descriptions
Forget generic job postings. Craft descriptions that highlight the unique aspects of your establishment, the culture you foster, and the opportunities for growth. Use strong action verbs and focus on the benefits, not just the responsibilities. Consider showcasing employee testimonials or photos to humanize your brand.
H3: Leveraging Diverse Recruitment Channels
Don't rely solely on job boards. Explore diverse channels like social media marketing (targeted ads on platforms frequented by your ideal candidates), partnerships with hospitality schools, and employee referral programs. A multi-faceted approach significantly expands your reach.
H2: Onboarding and Training for Success
A well-structured onboarding process sets the tone for a positive employee experience.
H3: Creating a Welcoming Onboarding Experience
The first few days and weeks are crucial. Provide comprehensive orientation, introduce your team, clearly outline expectations, and ensure your new hires feel valued and supported. A dedicated mentor can be invaluable during this phase.
H3: Investing in Continuous Training and Development
Investing in training isn't just a cost; it's an investment in your team's growth and your business's success. Regular training sessions, workshops, and access to online learning resources demonstrate your commitment to employee development and enhance employee skillsets. Focus on both technical skills (e.g., food preparation, cocktail mixing) and soft skills (e.g., communication, customer service).
H2: Employee Retention Strategies: Keeping Your Best People
High employee turnover is a major challenge in hospitality. Proactive retention strategies are key.
H3: Competitive Compensation and Benefits Packages
Competitive salaries and benefits are fundamental. Consider offering health insurance, paid time off, employee discounts, and other perks that attract and retain talent. Explore flexible scheduling options to accommodate employees’ needs.
H3: Fostering a Positive and Supportive Work Environment
Create a culture of appreciation and recognition. Regular feedback, employee appreciation events, and opportunities for advancement demonstrate your commitment to your team’s well-being. Open communication and clear channels for feedback are essential.
H3: Promoting Work-Life Balance
Burnout is a prevalent issue in hospitality. Promote a healthy work-life balance by encouraging breaks, providing flexible scheduling options (where feasible), and offering employee assistance programs.
H2: Handling Conflict and Performance Management
Effective conflict resolution and performance management are crucial for maintaining a harmonious workplace.
H3: Addressing Conflict Constructively
Establish clear protocols for handling conflicts. Encourage open communication, active listening, and finding mutually agreeable solutions. Mediation may be necessary in some cases.
H3: Implementing Effective Performance Management
Regular performance reviews are essential for providing constructive feedback, identifying areas for improvement, and recognizing achievements. Use a consistent and fair performance management system that aligns with your company's values.
H2: Leveraging Technology in Hospitality HR
Technology can significantly streamline HR processes.
H3: HR Management Software
Utilize HR software for tasks such as recruitment, onboarding, performance management, and payroll. This can save time, reduce administrative burdens, and improve efficiency.
H3: Utilizing Communication and Scheduling Tools
Implement communication platforms and scheduling tools to facilitate seamless communication between management and staff, and to optimize scheduling and resource allocation.
Conclusion:
Managing hospitality human resources requires a multifaceted approach that prioritizes attracting, retaining, and motivating your employees. By implementing the strategies outlined above, you can build a high-performing team that delivers exceptional guest experiences, contributing significantly to the success and sustainability of your hospitality establishment.
FAQs:
1. What are the most common HR challenges faced by the hospitality industry? High employee turnover, maintaining consistent service quality with fluctuating staffing levels, and managing employee burnout are major challenges.
2. How can I improve employee engagement in my hospitality business? Foster a positive work environment, provide opportunities for growth, recognize employee contributions, and encourage open communication.
3. What are some cost-effective ways to improve employee training? Utilize online learning resources, cross-train employees, and leverage mentorship programs.
4. How can I ensure compliance with labor laws in my hospitality business? Stay informed about current labor laws and regulations, consult with legal professionals as needed, and implement robust HR policies that comply with all relevant legislation.
5. What role does technology play in modern hospitality HR? Technology streamlines HR processes, improves communication, enhances efficiency, and facilitates better data-driven decision-making.
| managing hospitality human resources: Managing Hospitality Human Resources Robert H. Woods, Misty Johanson, Michael S. Sciarini, 2012-05-30 Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right |
| managing hospitality human resources: Human Resource Management in the Hospitality Industry Michael John Boella, Steven Goss-Turner, 2013 This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs. |
| managing hospitality human resources: Human Resource Management in Hospitality Cases Peter Szende, Suzanne Markham Bagnera, Danielle Clark Cole, 2020-05-20 Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main think point and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well. |
| managing hospitality human resources: Human Resources Management in the Hospitality Industry David K. Hayes, Jack D. Ninemeier, 2009 This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry. |
| managing hospitality human resources: Human Resource Management for the Hospitality and Tourism Industries Dennis Nickson, 2007-02-19 An integrated look at HRM policies and practices in the tourism and hospitality industries A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs |
| managing hospitality human resources: Managing Hospitality Human Resources Robert H. Woods, 1992 Provides guidelines for industry managers, supervisors, executives, and students in human resources management in hospitality. Part I examines employment laws, planning, and staffing and supplies guidelines for complying with new laws. Part II gives information on development activities such as training and evaluation, and Part III focuses on compensation and labor issues. Part IV considers safety, discipline, and ethical concerns. Each chapter contains key terms, review questions, Internet sites, and case studies. This second edition addresses recent changes in the field. Published by the Educational Institute of the American Hotel and Motel Association. Annotation copyrighted by Book News, Inc., Portland, OR |
| managing hospitality human resources: Human Resource Management in the Hospitality and Tourism Industry Michael Riley, 2014-04-23 This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry. |
| managing hospitality human resources: Managing Hospitality Human Resources Robert H. Woods, 2022 |
| managing hospitality human resources: Human Resources Management in the Hospitality Industry, Study Guide David K. Hayes, Jack D. Ninemeier, 2008-03-07 This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry. |
| managing hospitality human resources: Human Resource Management in the Hospitality Industry Michael John Boella, Steven Goss-Turner, 2005 This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs. |
| managing hospitality human resources: Human Resource Management for Hospitality, Tourism and Events Dennis Nickson, 2013-08-29 Please note: this title will publish in January 2012. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course. |
| managing hospitality human resources: Handbook of Human Resource Management in the Tourism and Hospitality Industries Ronald J. Burke, Julia Christensen Hughes, 2018-01-26 The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. |
| managing hospitality human resources: Managing People in the Hospitality Industry Michael Riley, 2018-12-12 This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry. Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice. Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow. |
| managing hospitality human resources: Supervision in the Hospitality Industry John R. Walker, Jack E. Miller, 2009-01-09 Order of authors reversed on previous eds. |
| managing hospitality human resources: Managing Hospitality Organizations Robert C. Ford, Michael C. Sturman, 2019-01-02 A perfect book for any Hospitality program, excellent instructor support, and a good resource for students. –Denise A. Braley, Mitchell College Today’s economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael C. Sturman emphasize the critical importance of focusing on the guest and creating that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. |
| managing hospitality human resources: Managing Hospitality Experiences Alexandra Kenyon, Peter Robinson, James Musgrave, 2020-06-25 Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions. |
| managing hospitality human resources: Human Resources and Tourism Darren Lee-Ross, Josephine Pryce, 2010 This book combines theoretical and practical aspects of applied human resources management using a critical lens. It is both a descriptive and analytical journey through the tourism sector which, due to its nature, may be described as a relatively deregulated and eclectic industry. In such a context, human resource practice as presented in this book reflects these extremes. |
| managing hospitality human resources: Team Power Noel C. Cullen, 2001 In today's quality-driven hospitality workplace, practices that encourage greater employee performance have become integrated into the way a hotel, restaurant, resort, or any other form of hospitality service organization does business. In order to succeed, and successfully grow, hospitality organizations are refocusing traditional approaches to managing people. This refocus is necessitated by what has been referred to as the paradigm shift of hospitality human resource management. This paradigm shift is driven forward by forces outside of the hospitality industry. They include new designs for flatter organizations, more information sharing, the concept of empowerment, new training and induction models, and the changed expectations of employees. However, and most importantly, it is driven by the concept of king customer upon which much of the quality management movement is based. Teamwork is the bedrock upon which all these concepts are based. Teamwork has become the dominant form of organizational design. The need to learn to become an effective team player and, indeed, becoming a team leader is critical to successful teamwork. Team Power explores the modern approach to leadership--a new approach that requires traditional personnel managers to think in a different way. Total Quality Management and the Paradigm Shift Human resource planning--organizing, coaching, and championing Key aspects of labor law Building successful teams Empowerment and job enrichment Developing a positive team and work climate Respect, corporate culture, and diversity Motivation and elements of leadership Change: a step-by-step approach Recruitment and selection--avoiding discrimination in the hiring process Approaches to discipline Preventing sexual harassment in the workplace Problem solving and decision making Compensation, benefits and labor costs, and employment regulations |
| managing hospitality human resources: Human Resource Management in Hospitality Industry Lauren Duncan, 2021-11-16 The hospitality industry is rapidly expanding. It has diverse areas where major human resources are employed such as front desk, housekeeping, security, etc. Thus, managing the human resources judicially is a primary concern of the hospitality industry. The responsibilities in this field include scheduling shifts, maintaining the hotel premises, recruitment, training, etc. This textbook provides comprehensive insights into human resource management with respect to the hospitality industry. It will prove beneficial to a broad spectrum of readers. |
| managing hospitality human resources: Human Resources Leadership in Hospitality JOHN. THOMAS WALKER (NICHOLAS.), Nicholas Thomas, 2021-05-17 |
| managing hospitality human resources: Human Resource Management for the Event Industry Lynn Van Der Wagen, Lauren White, 2014-10-17 Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpose and processes of managing such a sizable & varied workforce in a highly pressured environment through the differing and various types of events from sporting to arts to business events. Since the first edition, there have been many important developments in this field and this second edition has been completely revised and updated in the following ways: extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, risk management, volunteer motivation, talent management, equal opportunities and managing diversity. All explored specifically within the Events Industry extended volunteer chapter, including new material on ethics, volunteer motivation and satisfaction. a new chapter on Internal Communications, looks at how an effective internal communication plan can be achieved which is a critical part of HR strategy in the unique event environment. updated and new international case studies throughout to explore key issues and show real life applications of HRM in the Events Industry. supported with new lecturer and students online resources including: power point slides, suggested answers to review questions, web & video links to additional resources and a student test bank. Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge. |
| managing hospitality human resources: Managing Human Resources in the Shipping Industry Jiangang Fei, 2018-04-17 Each industry faces unique human resource management challenges and opportunities and in shipping these include a global labour market and global unionism, long periods spent at sea, and health and safety issues resulting from a variety of risks. This book explores all the key aspects of human resource management in the shipping industry and how they specifically relate to the shipping workforce. The book also discusses the practices and issues associated with recruitment, training and development, and retention of personnel and knowledge in the shipping industry. In addition, the book addresses the human resource management challenges faced by the industry, including achieving work–life balance, maintaining employee health and wellbeing, managing risk and crisis, and applying knowledge management principles. With case studies in chapters exploring how the principles have been put into practice in the real world and discussion questions to prompt further enquiry, this book will be of great interest to students and academics of maritime studies and human resource management more broadly as well as professionals in the shipping industry. |
| managing hospitality human resources: Contemporary Human Resources Management in the Tourism Industry Tüzünkan, Demet, Alt?nta?, Volkan, 2018-08-24 The tourism industry is the largest service industry and the largest employment generator in the world. This was made possible by increasing globalization and disposable income, with the labor force playing an important role. Factors such as quality of services and business performance depend on a well-educated, well-trained, skilled, enthusiastic, and committed workforce. Contemporary Human Resources Management in the Tourism Industry is a pivotal reference source that provides research on the role of human resource departments in creating value for the workplace through innovation and efficient work processes. While highlighting topics such as organizational structure, gender equality, and employee motivation, this publication explores the development of organizational culture, as well as methods of translating business strategy into action through dramatically managing staff on all levels in the tourism industry. This book is ideally designed for human resources managers, business owners, business professionals, researchers, and academicians seeking current research on the organizational skills and strategies necessary in creating effective tourism businesses. |
| managing hospitality human resources: Managing Human Resources in the Hospitality Industry Kathleen M. Iverson, 2001 Using a conversational style, this book introduces hospitality management employees to the newest approaches, concepts, and techniques in leadership and supervision. It provides key coverage of the basic functions of managers and supervisors, with a focus on contemporary topics such as quality management, diversity issues, organization culture, and personal mastery. Other chapter topics include positive communication; creative problem solving and decision-making; hiring top performers; training for optimal performance; leading through motivation. and protecting employee rights. For new supervisors and managers seeking comprehensive training in areas critical to their future success. |
| managing hospitality human resources: A Hotel Manager's Handbook Vincent P. Magnini, Carol J. Simon, 2016-01-06 This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify act |
| managing hospitality human resources: Human Resources in the Foodservice Industry Dennis Reynolds, Karthikeyan Namasivayam, 2007-05-31 Get up-to-date research and innovative management strategies Organizational behavior and human resource management are fundamental aspects in the profitability of any foodservice business. Human Resources in the Foodservice Industry: Organizational Behavior Management Approaches examines the latest research critical in understanding indi |
| managing hospitality human resources: Data-Driven HR Bernard Marr, 2018-04-03 FINALIST: Business Book Awards 2019 - HR and Management Category Traditionally seen as a purely people function unconcerned with numbers, HR is now uniquely placed to use company data to drive performance, both of the people in the organization and the organization as a whole. Data-Driven HR is a practical guide which enables HR professionals to leverage the value of the vast amount of data available at their fingertips. Covering how to identify the most useful sources of data, collect information in a transparent way that is in line with data protection requirements and turn this data into tangible insights, this book marks a turning point for the HR profession. Covering all the key elements of HR including recruitment, employee engagement, performance management, wellbeing and training, Data-Driven HR examines the ways data can contribute to organizational success by, among other things, optimizing processes, driving performance and improving HR decision making. Packed with case studies and real-life examples, this is essential reading for all HR professionals looking to make a measurable difference in their organizations. |
| managing hospitality human resources: Managing Quality Service in Hospitality Robert C. Ford, Cherrill P. Heaton, Michael C. Sturman, 2012 MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating customers as guests and creating a WOW experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems.Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. Ethics in Business segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small. |
| managing hospitality human resources: Handbook of Hospitality Human Resources Management Dana V Tesone, 2008-09-10 Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. |
| managing hospitality human resources: Hospitality Law Stephen C. Barth, Diana S. Barber, 2017-04-17 Hospitality Law: Managing Legal Issues in the Hospitality Industry, Fifth Edition takes an applied approach to the study of hospitality law with its touchstone of compliance and prevention. The book is highly pedagogical and includes many interactive exercises and real world cases that help students focus on the practical application of hospitality laws and model their decision process to avoid liability. As a result, this book does look different than others on the market as the legal information contained is carefully selected to specifically correlate with helping students understand how to do the right thing, i.e., it is not a comprehensive book on the laws. Barth immediately helps readers learn about the legalities of situations and work through exercises – both individually and in groups -- to effectively apply them to hospitality management situations. Many instructors teach their course from a very applied perspective, which aligns with Barth’s approach. |
| managing hospitality human resources: Hospitality Employee Management and Supervision Kerry L. Sommerville, 2007-02-26 HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions |
| managing hospitality human resources: Human Resource Management in the Hotel Industry Kim Hoque, 2013-01-11 Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed. |
| managing hospitality human resources: Human Resource Management for Events Lynn Van der Wagen, 2009-02-04 Human Resource Management for Events is the first text to cover management of human resources in the event environment. Linking theory, research and application it covers the differing and various types of event in which human resource management is key, such as: * Business Events - a vast sector including events people who manage conferences, exhibitions, incentive trips and individual business travel. * Sporting Events - this sector includes sporting events ranging from the Olympic Games, Rugby World Cup, Soccer World Cup, Tour de France, Grand Prix to many smaller, local sporting events. * Arts and Entertainment - the logistics, risk and financial issues facing entertainment events are leading to the development of more sophisticated operational skills for this sector. Music festivals are increasingly popular. * Public Events - civic ceremonies, parades, celebrations, festivals and protests all fall within the scope of public events. Planning, approval and risk management are increasingly on the agenda for all levels of government. The particular challenges provided by such events are varied. The size of the workforce explodes at the time of the event to include the event management team, many paid staff, hundreds of volunteers and multiple contractors, such as food vendors and cleaning teams. Everyone working on the site comes into the scope of the event workforce. Little time is available for training and motivation plays a key role in retention and customer service. Decision making occurs on the run and the event is over before anyone can think about performance appraisal. The environment is further characterised by a fast pace, high stress levels and many workers are fatigued by the bump in period before the event audience pours through the gates to add yet another level of pressure. These features of the human resources environment are quite different to those of the traditional workforce. Human Resource Management for Events is vital reading for both students and practitioners involved in this crucially important aspect of event management. |
| managing hospitality human resources: Principles of Management for the Hospitality Industry Dana Tesone, 2012-05-23 Improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms. Visualise key concepts with over one hundred explanatory diagrams Gain confidence by testing your understanding on the accompanying website Practical applications of theory are illustrated in international case studies throughout the book Discussion questions prompt an exploration of key concepts |
| managing hospitality human resources: Cases in Human Resource Management David Kimball, 2016-03-09 Cases in Human Resource Management provides students with insights into common challenges, dilemmas, and issues human resource managers face in the workplace. Using a wide variety of well-known companies and organizations, author David Kimball engages students with original, real-world cases that illustrate HRM topics and functions in action. Each case is designed to encourage students to find new solutions to human resource issues and to stimulate class discussion. Case questions challenge students to think critically, apply concepts, and develop their HRM skills. The contents are organized using the same topical coverage and structure as most HRM textbooks, making Kimball the ideal companion for any introductory HRM course. |
| managing hospitality human resources: Culture and Tourism in a Smart, Globalized, and Sustainable World Vicky Katsoni, Ciná van Zyl, 2021-06-21 This book gathers the proceedings of the 7th International Conference, with the theme “Culture and Tourism in a Smart, Globalized and Sustainable World,” held on Hydra Island, Greece, on June 17–19, 2020, published with the support of the International Association of Cultural and Digital Tourism. Highlighting the contributions made by numerous writers to the advancement of tourism research, this book presents a critical academic discourse on sustainable practices in the smart tourism context, improving readers’ understanding of, and stimulating future debates in, this critical area. In addition to the knowledge economy and the concept of smart destinations, the book addresses new modes of tourism management and development, as well as emerging technologies, including location-based services, the Internet of things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality. |
| managing hospitality human resources: Revenue Management for the Hospitality Industry David K. Hayes, Joshua D. Hayes, Peggy A. Hayes, 2021-11-09 REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry. |
| managing hospitality human resources: Financial and Managerial Aspects in Human Resource Management Dennis Pepple, Crystal Zhang, 2021-01-13 Financial and Managerial Aspects in HRM: A Practical Guide breaks new ground by being the first to compile the everyday management and financial decisions of HR managers in a single book. It is an essential resource for understanding core practical HRM issues in the modern workplace. |
| managing hospitality human resources: Canadian Human Resource Management Hermann F. Schwind, Krista Uggerslev, Terry H Wagar, Neil Fassina, 2019 |
| managing hospitality human resources: Handbook of Human Resources Management Matthias Zeuch, 2016-05-09 Human Resources topics are gaining more and more strategic importance in modern business management. Only those companies that find the right answers to the following questions have a sustainable basis for their future success: - How can we attract and select the right talent for our teams? - How can we develop the skills and behaviors which are key for our business? - How can we engage and retain the talent we need for our future? While most other management disciplines have their standards and procedures, Human Resources still lacks a broadly accepted basis for its work. - operational perspective Both the structured collection of reflected real-life experience and the multi-perspective view support readers in making informed and well-balanced decisions. With this handbook, Springer provides a landmark reference work on today’s HR management, based on the combined experience of more than 50 globally selected HR leaders and HR experts. Rather than theoretical discussions about definitions, the handbook focuses on sharing practical experience and lessons learned from the most relevant business perspectives: - cultural / emotional perspective - economic perspective - risk perspective |
Managing Hospitality Human Resources - netsec.csuci.edu
Managing Hospitality Human Resources: A Guide to Success The hospitality industry thrives on …
Handbook of hospitality human resources manage…
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Human resource management and the tourism and hospitality industry: An introduction Chapter objectives This chapter sets the scene for the book. It considers the nature of the tourism and hospitality industry and some of the approaches to managing people adopted by organizations and how these approaches can vary. Therefore the aims of this ...
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Managing Hospitality Human Resources This program aims to teach participants how to manage the important human resources who provide services within a hospitality operation. They will learn how to fulfill the requirements of Cyprus employment and workplace laws, and discover the latest strategies for attracting ...
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areas: Managing Technology in the Hospitality Industry, and Managing Hospitality Human Resources. Code Title Hours Hospitality and Events Management Core Courses 7 HEM 102 Introduction to the Hospitality Industry HEMA 123 Field Experience I HEMA 207 Career Preparation HEM 125 Managing Technology in Hospitality 3
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Chapter 12 Managing Human Resources Learning Objectives • Define human resource management and explain how managers develop and implement a human resource plan. • Explain how companies train and develop employees, and discuss the importance of …
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Oct 7, 2024 · Hospitality Human Resources Management Date: Tuesday, Thursday 11:00 AM - 12:20 PM Building: Phil Smith Hall Boca Room: 104 3 Credit(s) Fall 2025 Instructor Information Gregory Bohan Email: bohang@fau.edu Office: Fleming Hall, Office #323 Office Hours: Tuesday 12:30 pm to 1:30 pm // Thursday 9:00 am to 2:00 pm
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Yvette Brown is the Human Resources Manager, Grantley Adams International Airport Inc., Barbados. May Hinds is the Principal of May Hinds Consulting, Barbados.. Chandana Jayawardena is the President of the Hotel & Catering Management Institute (HCIMA), Sutton, UK. Keywords Tourism management, Hospitality management, Human resource management ...
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